We offer two delivery options to mainland UK customers:
Standard delivery: £3.95 on all orders under £50, 2-3 days from dispatch via APC network.
FREE Standard delivery on all orders over £50: 2-3 days from dispatch via APC network.
International: We currently do not offer delivery outside mainland UK.
Free delivery is automatically applied to all orders over £50 to one address.
Please get in touch with us via email at or via the online contact form and we will get back to you as soon as possible.
Please contact us initially via email at with details of your order and reasons for returning.
We will refund the full value of any product(s) purchased, provided the conditions below are met:
1) You are able to return the product(s) in question to us within 30 days of receipt of your order.
2) Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the condition you received them and with any labels and packaging intact.
3) Please send any return items to the following address:
Returns, PinotPinot, 8 Royal Crescent, Cheltenham GL50 3DA.
4) Please include your original order number and delivery postcode in your return.
We will not be able to refund the cost of postage, either of your original order or the return, unless the item is faulty. For faulty items we will resend a replacement at no extra cost and refund the cost of your original delivery.